Technical Customer Support/ Telesales(Energy Sector) At Staffing Solutions Network

Responsiilities
Responding to customer inquiries via phone, email, or chat
Resolving product or service issues by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
Maintaining customer records by updating account information
Providing feedback on the efficiency of the customer service process
Processing orders, forms, applications, and requests
Keeping customers informed by providing them with updates on issues, solutions, and wait times
Working closely with the product team to understand the product and stay updated on changes
Creating and maintaining detailed documentation of customer interactions and problem-solving actions taken
Conducting customer satisfaction surveys and analyzing feedback to improve services
Escalating unresolved issues to the appropriate internal teams

Qualifications
Must have experince in a solar, energy or smart meters industry
must have diploma/degree in business related course
Education background in technical course is an added advantage