Technical Services Manager At G4S

Technical Services Manager At G4S
Company:

G4S


Technical Services Manager At G4S

Details of the offer

Basic Salary
Pension Scheme
Medical Insurance
Group Personal Accident Cover
Job Introduction:
Reporting to the National Operations Manager - Electronic Solutions Services (ESS), provide leadership to the technical workforce and manage the delivery of solutions to customers on time and within the budget. In addition manage equipment installation, operating costs and established business processes to meet the set objectives while continually building and maintaining customer business relationships to ensure customer satisfaction levels are met.
Role Responsibility:
Effective Management of the project financials
Revenue growth - Identifying new business opportunities through an integrated security solutions approach.
Control and manage business revenue, capital expenditures and budgets, ensuring expenditure is within function is appropriately managed, based on lean management principles, quality of service commitment and performance management
Gross Margin Management
Implement cost saving controls
Ensure Labor efficiency controls e.g optimal establishment, overtime control, proper billing
Ensure Overhead controls according to set targets
Manage sub-contractor relations and costs

Effective project / Operation Management
Lead Integrated Security Systems teams, by providing strategic direction, develop and implement Systems strategy and policies.
Coordinate the provision of contractual and ad hoc security services to ensure that they are executed profitably and in compliance to standardized business practices
Ensure that resources are optimally deployed
Locate areas of improvement in the operations, eliminate waste and propose corrective actions that meet challenges and leverage growth opportunities
Participate in specialized field installations and systems configurations where necessary.

Effective people Management
Maintain excellent employee motivation ,Integrity
Manage staff incidents , such as strikes, work stoppages, industrial action
Resolve disputes or disagreements promptly
Proper allocation of staffs to positions
Identify appropriate level of employee training and development

Ensure maintenance of customer service levels
Make regular liaison and scheduled meetings with customers
Address customers’ requests and complaints promptly
Properly investigate incidents and recommend preventive measures

Ensure Health and safety in the staffs ‘work environment
Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
Support and implement health and safety initiatives at the lowest level
Engage employees on a regular basis and establish an effective means of consultation with employees on matters of health and safety

The Ideal Candidate:
Knowledge and Qualifications
A degree in Engineering/Electronic/IT field or any other relevant qualification
Work experience through internal growth and training,

Knowledge of the Kenya market,
Experience in working with with ATS, Impro, Symmetry, Suprema, ZK access Control Systems
Practical experience in working with Risco & DSC Panels
FSK, RDC Transmitters and configuration of Oryx suite
Dahua, HiKvision, Cathexis and Uniview CCTV systems
Kenya legislation
3 years in operations Management

Technical Skills
AutoCAD
Knowledge in Integrated security systems
Conflict Management
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Basic level
Google suite of products

Behavioral Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
Deliver great customer service
Sharing and co-operating


Source: Myjobmag_Co


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • Basic
  • Access

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