Technical Support Engineer

Technical Support Engineer
Company:

Influx Inc


Technical Support Engineer

Details of the offer

Job Summary

Influx provides customer service for brands and tech companies on demand.We’re looking for detail-oriented and thoughtful people to join our tech team

Minimum Qualification:Bachelor
Experience Level:Entry level
Experience Length:1 year
Job Description

Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.

Duties
Diagnose and solve customer problem

Communicate effectively via email and chat in fluent English

Coordinate effectively with peers and your manager

Contribute to a high-performance and friendly workplace culture

What We’re Looking for
1 year of experience in a similar role

Excellent written and verbal English communication skills

Strong problem-solving skills

Demonstrated ability to code with PHP or MySQL

Experience with eCommerce site, or WordPress CMS

What we’re offering:
Join a high-growth startup, full of possibilities

Professional and motivated colleagues from around the globe

Fair and open culture

Work from home arrangement

Work with clients in the USA, EU and elsewhere

About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.

Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.

We’re looking for detail-oriented and thoughtful people to join our tech team. You’ll be tasked with answering customer questions for a range of technical companies, and you’ll need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who need solutions.

Duties
Diagnose and solve customer problem

Communicate effectively via email and chat in fluent English

Coordinate effectively with peers and your manager

Contribute to a high-performance and friendly workplace culture

What We’re Looking for
1 year of experience in a similar role

Excellent written and verbal English communication skills

Strong problem-solving skills

Demonstrated ability to code with PHP or MySQL

Experience with eCommerce site, or WordPress CMS

What we’re offering:
Join a high-growth startup, full of possibilities

Professional and motivated colleagues from around the globe

Fair and open culture

Work from home arrangement

Work with clients in the USA, EU and elsewhere

About Influx
Our 24/7 on-demand support service guarantees response times and coverage. We can troubleshoot and solve customer problems in under one hour, every hour of the week.

Our head office is in Melbourne, Australia, and we have around 200 staff located around the globe. Feel free to give us a visit at www.influx.com!


Source: Brightermonday_Co


Area:

  • Call Center - Customer Support / Customer Service Manager

Requirements


Knowledges:

  • PHP
  • MySQL