Technology Wholesale Coordinator At Text Book Centre Ltd

Technology Wholesale Coordinator At Text Book Centre Ltd
Company:

Text Book Centre Ltd


Technology Wholesale Coordinator At Text Book Centre Ltd

Details of the offer

Text Book Centre is 55 years old and we aim at continuing to enrich people’s minds for another 55 years or more…
We will endure by reinventing ourselves, striving to satisfy our customers and delighting our consumers, while remaining true to our mission and values. We are therefore looking for an experienced, talented and customer-focused Technology Wholesale Coordinator to assist the evolution and growth of our IT sales category in a rapidly changing environment and marketplace.
In this position you need to have a passion for using computers and, more importantly, a passion for understanding how they work. An intricate knowledge of hardware and software is required to speak with conviction about what you sell. You must be a great communicator by being able explain the features and benefits of IT products in a way a layman would understand and possess the negotiation skills.
Main Responsibilities and Accountabilities
Ensure that the Corporate sales teams are updated in terms of Specification, variation of the product and pricing.
Ensure that all new products are promptly updated to the pricelist.
Give reports on Corporate IT sales and feedback on how we can grow it further.
Assist in monitoring of corporate clients, their needs and orders in the pipeline.
Timely Computation and preparation of the pricelist for the corporate team.
Timely preparation of quotations for corporate customers.
Following up with customers on phone/email/chat for the quotations submitted.
Providing right advice to the customer for all products are being sold to corporate customers.
Assisting the Telesales, work order and invoicing teams with correct details.
Coordination of Order processing and delivery to the customers.
Growing the Corporate IT sales to the next level by providing world class customer service.
Conduct Sales Meetings with corporate clients, schools, universities etc
Using market research data and analysis to create pitches.
Initiating the warranty process and updating the customer regularly.
Planning and conduction trainings for the Corporate sales team.
Any other duties that may be assigned from time to time.
Experience

Degree in Information Technology
Minimum 3 years’ experience in a similar position within a busy environment
A good level of understanding of IT Category Products, with enthusiasm for new technology and its commercial uses
Good communication Skills
Excellent customer service
Ability to meet tight deadlines
Initiative and problem-solving ability


Source: Jobwebkenya


Area:

  • Call Center - Customer Support / Customer Service Coordinator

Requirements