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Tele-Collection Agent

Tele-Collection Agent
Company:

Nawiri African Sprouts Ltd (Fast Credit)



Job Function:

Other

Details of the offer

Job Summary

The agent will collect due payments, make repayment schedules, call guarantors & follow up on arrears via telephone calls.

Minimum Qualification:Diploma
Experience Level:Entry level
Experience Length:1 year
Job Description

The agent will,
• Negotiate for immediate payment or set up repayment plans.
• Follow up on customer calls where necessary.
• Keep comprehensive records of all customer communications and payment plans that customers have agreed to in the collection databank.
• Be in touch with customers regularly and communicate with them regarding the collection of arrears.
• Collaborate with the field officers for physical follow ups of the customers and to ensure collection is successful.
• Investigate and resolve customer complaints.
• Provide product and service information to customers.
• Update account status and collections databank regularly.
• Recognize, document, and alert the management team of trends in customer calls.
• Provide a weekly and monthly report analysis of the collections.
• Build long-lasting relationships with customers.
• Be innovative on better ways of collecting loans due.
• Other duties as assigned


Source: Brightermonday_Co

Job Function:

Requirements

Tele-Collection Agent
Company:

Nawiri African Sprouts Ltd (Fast Credit)



Job Function:

Other

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