Fuzu was created to provide every person and organization out there with tools to succeed and grow. Are you someone who loves learning and lives and breathes accountability? Or do you think that the only true measure of performance is what our users tell each other about us? Or maybe you are someone who believes that all barriers are meant to be broken down and that unlimited scale is rather a mindset than a result of incredible resources? Well, we are such people. We believe passionately that our work will shape the future and that we can get there smiling, as one united team.
With our unique data-driven and highly personalized approach we have already established ourselves as the biggest and fastest-growing career development platform in East Africa. With over 7+ million users and 1,000 organizations in the Fuzu family, we are on the path to catalyze the entire talent ecosystem with our low-cost, scalable solution. If you are someone that cares deeply for the future of Human Capital in Africa and wants to be part of the scalable solution that prepares tens of millions of people for success, then Fuzu is the place for you.
Overview of the Role:
If you have an interest in Career Development, Coaching Support and other opportunities that Fuzu can offer to users in the African Market, then we are looking for you.
As a Telesales Associate, you will join our new and exciting Customer Experience team and you will be tasked with creating awareness of our new Fuzu Exclusive career support features and services launched to our Career Builder (Job Seeker) community. With a direct connection to our users, you’ll also be responsible for gathering feedback and helpful insights to help us serve our users better. You should be able to easily connect with our users by understanding their needs and guiding them through the Fuzu features that align with their career needs.
This will be an initial 2-month fixed-term position. You will be working remotely hence proper internet connection and access to a laptop is a must.
Responsibilities
Reaching out to Fuzu pre-selected users and understanding their current career goals and ambitions
Understanding the needs of Fuzu-users and act as an advisor by guiding them through the Fuzu’s services based on their needs .
Work with the Growth Team to develop and grow the sales pipeline to consistently meet monthly revenue goals.
Support our Career Builders in identifying the best B2C packages based on their needs
Ensure the timely and successful delivery of our services to users according to their needs and objectives
Qualifications:
Strong Telesales experience with at least 1 year as a Debt Collector or Call Centre experience
Be a Fuzu Brand Ambassador- You understand all available features of the Fuzu platform
Good communication, Strong conversational and interpersonal skills
Good problem-solving skills
Exceptional level of motivation, desire, competitiveness, customer-driven focus
Ability to be empathic with Fuzu users
Experience selling a B2C product will be an added advantage
What drives us:
We Exceed Customer Expectations-Everything we do is aligned with the needs of our users. To exceed expectations, we go the extra mile in delivering value, each and every day. We drive change through rigorous prioritization, grit and personal accountability
We Can Be Trusted-We treat our users and ourselves with dignity. We stand for transparency and make sure that we can be trusted - at all times. We say no to all forms of discrimination and believe passionately that our value as human beings is undivided. We cherish and provide honest feedback.
We Are Endlessly Curious-We believe passionately that one is never done improving and that continuous growth is core to who we are. We cultivate curiosity, speed and agility in everything we do, constantly breaking boundaries and pushing ourselves and our users for greatness.
We Succeed Together-We lift people rather than drag them down. We believe that the success of others is that of ours as well. We only see the best in each other. We work and celebrate together and make sure that the journey itself is fun and uplifting for us and our users.
We Eat Mars for Breakfast-We think that Mars is just another planet. We dream about the universe instead. Our ambition crosses beyond the stars with no limit. We dream big because we know we can do it.
We Offer:
A unique opportunity of having a strong impact in preparing people and business for success
The opportunity to work with a professional and dynamic team
An unparalleled personal and professional growth – grow with Fuzu
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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