Telesales Representative

An International NGO registered that advocates for female health in Kenya is looking to recruit a Telesales Representative. The ideal candidate must have experience with Telesales or other sales/customer service role. Candidates with prior knowledge and experience in pharmaceutical sales and/or experience in private healthcare is a distinct advantage.

Responsibilities

Achieve sales targets/quota on a weekly, monthly, quarterly and annual basis.

Contact potential/ existing customers to inform them about a product/ service using scripts.

Answer questions about products or the company.

Ask questions to understand customer requirements and close sales.

Direct prospects to the field sales team when needed.

Enter and update customer information in the database.

Take and process orders in an accurate manner & ensure follow up on order delivery.

Handle grievances to preserve the company’s reputation.

Keep records of calls and sales and note useful information.

Provide customers with updated monthly statements.

Ensure all outstanding debts falling due are collected and recorded.

Job Requirements
Required education
: Diploma, Associate's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
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