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Training & Quality Assurance Manager

Training & Quality Assurance Manager
Company:

Contractleading Resort In Malindi


Details of the offer

Today, 16:37 Ad ID3103804 KES 75,001 - KES 90,000

Training & Quality Assurance Manager

Other Mombasa Details Employer Leading Resort in Malindi Company Industry Hospitality & Leisure Work Type Contract Job Level Management level Minimum Qualification Bachelor Years Experience 3 years Number of Positions 1 Description
The Quality Assurance & Training Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.

• The Quality Assurance & Training Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organizations products and/or development processes.
• Developing corporate plans for a variety of HR training functions for all department
• Assess current state, design the strategy and direct the implementation and evaluation of learning solutions that support organizational goals.
• work in the operations of the business within both front and back of the house.
• Empower employees, Managers and leaders to feel ownership over their career and personal growth through impactful programming and delivery of self-service resources.
• Anticipate and prepare for future skills requirements for our Managers and team members, including understanding the impact of technology, both in how our team mates learn and how they conduct their work.
• Make presentations and lead large group discussions.
• Design and develop research-based curricula for customized training programs.
• Ensure that all new hires have a smooth transition from orientation to their first day of training the following week.
• Develop Managers and trainers through coaching and follow up of development plans.
• Oversee and delegate tasks to training Managers.
• Conduct Assessments and evaluation of team members and training outcomes.
• Ensure that the team members are aware of and actively pursuing training for growth in the organization.
• Serve as a subject matter expert to the team members for ongoing hospitality and service support.
• Conduct performance reviews for middle Management.
• Acting to support the human resource factor in the company by devising strategies for performance evaluation, staffing, training and development.
• Oversee all HR initiatives, systems and tactics.
• Monitor adherence to internal policies and legal standards.
• Report to senior Management by analyzing data and using HR metrics.
• Identify and assess future and current needs through job analysis, career paths, annual performance appraisals and consultation with line Managers.
• Deploy a wide variety of training methods and conduct effective induction and orientation sessions.
• Establish and manage budgets.
• Maintain a keen understanding of HR and training trends, development and best practices.
• Hires and trains quality assurance staff.
• Oversees the daily workflow and schedules of the department.
• Conducts performance evaluations that are timely and constructive.
• Develops, implements, and manages processes to ensure that products meet required specifications for quality, function, and reliability prior to delivery.
• Identifies and sets appropriate quality standards and parameters for products.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Coordinates product testing processes.
• Participates in product testing.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Reviews client, customer, and user feedback.
• Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
• Performs other duties as assigned.

Required Skills:
• Self-leader committed to personal growth.
• Displays patience & a positive attitude.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Desire to continuously learn.
• Willingness to step outside of the role to assist in other roles.
• Customer-service oriented.
• Must be an excellent coach, communicator, and team builder.
• Proven experience delivering top tier learning and development solutions optimized for effectiveness across different audiences.
• Deep understanding of restaurant operations and management of hourly employees.

REQUIREMENTS
• Must act as a coach, excellent at developing others, able to build trust, gain credibility, and empower a team to deliver the best work of their lives.
• Excellent interpersonal, communication, and problem-solving skills sufficient to speak with and write to persons of various social, cultural, economic, and ethnic backgrounds to develop effective working relationships and resolve problems.
• A superb project and program manager, able to assess needs, set a vision, prioritize appropriately, present creative solutions, develop action plans, execute and measure results.
• A resilient leader, with the humility and self-awareness to work effectively through and with others in a fast-paced and ambiguous environment.
• Experience setting up and maintaining a Learning Management System (preferred).
• Familiarity with A.D.D.I.E. or other adult learning theories (preferred)
• Ability to set priorities, meet deadlines, and follow through on multiple tasks and projects with attention to detail and in a timely manner.

Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Excellent communicator
• Excellent trainer

Education and Experience:
• Bachelor’s degree in Business, Engineering, or field related to the products being developed required.
• Three to five years of experience in related field required with supervisory experience.
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Source: Whatjobs

Job Function:

Requirements


Knowledges:
Training & Quality Assurance Manager
Company:

Contractleading Resort In Malindi


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