Duties and Responsibilities
- Ensure accurate setting up and managing of membership details in Hais for accounts allocated within set TAT’s
Ensure accurate and timely system entry/capture of medical benefits purchased and regular maintenance and update
Ensure correct, prompt debiting and dispatch of premium invoices and the renewal/commencement premium schedules to the client/intermediary.
Handling queries from walk in clients, brokers, agents and Ensuring customer satisfaction and timely feedback to queries for the portfolio managed
Follow through the reports required by client/intermediary within the expected TATs and SLA e.g. utilization report, member statements, etc
Preparing policy documents and endorsements and dispatch of the same to the relevant client within the stipulated TAT’s.
Support duties for fellow underwriters as directed by the Supervisor
Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently within TAT’s in place.
Familiarize with system to note it’s extremes and what needs to be adjusted to suit market trends
Handle reconciliation of premiums where disputes arise
Handle reconciliation of membership data to ensure accuracy with the client/intermediary’s data
Liaise with the product and business development teams to evaluate the products being sold and how they affect the underwriting process
Organize and attend meetings with clients and intermediaries e.g. for member education, health talks, review reports etc. Also make loyalty calls to clients / intermediaries and ensure they are happy / satisfied.
Handle renewal process and secure the schemes renewals assigned to the portfolio. Ensure renewal terms are signed off and discussed with the line manager & dispatched 60 days prior to renewal
Client interactions – to be able to deal with our customers face to face as walk ins or when we visit clients
Investigation – The role requires investigation of issues, an ability to recognize trends of issues and where other processes are going wrong – being proactive in recommending solutions.
The team member will be expected to take ownership and seek to resolve queries from business customers.
Provide the necessary support to intermediary by training them on the medical products
Support on premium and excess collection
Premium volume increase through organic growth by selling additional benefits and enhancements
Functional Skills
- Health Benefits Plan Management
Database Administration
Customer Service
Policy Processing
Team Player
Presentation Skills
People management skills of both external and internal partners
Key Competencies
- Customer Focus
Continuous Innovation
Ownership & Commitment
Team Spirit
Strong organizational skills
Basic computer skills
Excellent communication and multi-tasking skills
Market Awareness
Applications should be addressed to the Group Human Resources Manager, Madison Group Limited, Email:
[email removed]
so as to be received by
9th March
, 2021.
Underwriting, vetting, set-up, renewal, servicing and support, documentation and management of schemes on Hais, and handling of related queries from clients and intermediaries on existing schemes.
