Job Description
Client Engagement: Proactively engage with potential clients to understand their business needs and present appropriate software solutions.
Account Management: Act as the main point of contact for assigned clients, managing relationships, handling queries, and addressing issues in a timely and professional manner.
Onboarding: Manage the onboarding process for new clients, ensuring they are fully trained and familiar with the software features and benefits.
Customer Support: Provide ongoing post-sale support to ensure the smooth implementation of software solutions, offer guidance, and resolve technical issues.
Business Development; growing the company customer base and making it more profitable and successful by onboarding new clients onto the system;
Client Retention: Work closely with clients to ensure they remain satisfied with services provided, proactively identify opportunities for additional value, and foster long-term relationships.
Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure client feedback is communicated, and solutions are delivered effectively.
Account Strategy: Develop tailored account strategies to enhance client engagement and drive solution adoption.
Problem-Solving: Address client concerns and troubleshooting by working with internal teams to provide timely solutions.
Reporting: Maintain up-to-date records on client interactions and account status, preparing reports for internal use.
Competencies
Bachelor's degree in Business, IT, or a related field.
0 -1 + years of experience in customer relations, account management, or client support, preferably in the software or technology sector
Strong understanding of the Kenyan business landscape and its challenges
Self-motivated, results-oriented, and able to work independently.
Ability to build strong relationships and cultivate client trust.
Proactive and eager to learn and adapt to new technologies
Competency in Microsoft applications
Data Analysis
Report Writing
IT Skills
Excellent communication, presentation, and negotiation skills.
Problem solving skills
