Virtual Debt Collector

Location: Virtual /Remote Employment
Employment Status: Full Time
Brief Description:
Reporting to the Team Leader-Operations, the position holder will be responsible for contacting and notifying customers of delinquent accounts by email, telephone, or scheduling visits to negotiate payment. Duties include receiving payment proof from clients and ensuring that all payments are posted on a customer’s account while keeping collection records on the Quest Collection Systems.
Detailed Description:
Keep track of assigned accounts to identify outstanding debts
Plan course of action to recover outstanding payments
Locate and contact debtors to inquire of their payment status
Negotiate payoff deadlines or payment plans
Handle questions or complaints from customers
Investigate and resolve any discrepancies arising from the debtors
Create trust relationships with debtors when possible to avoid future issues
Update account status on available databases regularly
Job Requirements
Experience in working with targets and tight deadlines
Knowledge of MS Office and databases
Excellent communication and interpersonal Skills
Strong Analytical Skills
Excellent negotiation and persuasion skills
Certificate or a Diploma in a business/relevant field is preferred
Good Problem Solving skills
Fluency in English and Kiswahili both spoken and written
Functional Smart Phone
Reliable Network & Fiber connection
If you are up to the challenge, share your Resume with us clearly indicating Virtual Job Application as the subject.
We are pleased to announce the following vacancy in the Operations Department within Quest Holdings Ltd. In keeping with our current business needs, we are looking for people who meets the criteria indicated below.