The incumbent in this position is responsible for serving food and beverage in their assigned section in order to provide a dining experience that meets or exceeds guest’s expectations whilst adhering to service standards.
Education And Experience:
Certificate of Secondary School,
Basic Certificate of Hotel and Catering Management School
Minimum of two years experience in a 4-star hotel - restaurant preferably
Responsibilities
Greets guests at the table promptly after their arrival and informs them of specials and promotional menu.
Makes suggestions and answers questions regarding food, beverages, and service at the guest’s table.
Takes food and beverage orders from guests (either written or memorized) and relays the order to kitchen staff and main-service bar as appropriate.
Processes guests’ orders in a timely manner whilst verifying that all items are prepared according to guests’ requests and standards.
Keeps a discreet eye on the guests to ensure they are satisfied with the food and service
Responds to any additional requests and to determine when the course has been completed.
Presents the bill to the guests according to the outlet standards.
Upon acceptance of payment, refers bills and payment to the cashier for closing. Returns the copy of the closed bill, credit card slip or change to the guests, as appropriate.
Sets up tables for each course according to the outlet standards.
During the meal, after each course, removes dirty dishes from table. After the meal, cleans and resets the table according to the outlet standard.
During lower occupancy of the outlet, assists with stocking the workstations and the main service bar with beverages, polishing cutlery and glasses as well as folding napkins.
Keeps abreast of the food and beverage promotions, new menu items, daily specials, and other relevant information for guests.
Should pass reservations of 8 or more people directly to the Outlet Supervisor with having taken already all concerning details as of address, telephone number, preferred seating, etc.
Is responsible for updating his/her knowledge about the Venue’s facilities as well as menu or operational changes in other outlets.
Carries out any other reasonable duties and responsibilities as assigned.
Job Requirements
Required education
: Vocational school
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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