REPORTS TO ACCOUNT MANAGER/SENIOR ACCOUNT MANAGER/ACCOUNT DIRECTORROLEThe Intern is responsible for managing information flow between client and the agency creative team. In this role, the successful candidate will be responsible for developing briefs and discussing client projects with key teams in client service and creative team.The role will also entail social media monitoring and engagement, coordinating social media content briefs, contributing to plans and strategies, and providing support to the team on various projects.SKILLS + COMPETENCIES1-2 years' experience in Advertising, Public Relations or Marketing in an agency with growing expertise in client service and account management.Good written and verbal communication skills.Excellent organizational skills.Ability to prioritize and multi-task in a dynamic, creative and fast-paced environment.Ability to work well with others and independently as needed.Ability to cope with pressure and work with tight deadlines.Positive attitude with a proactive approach.Digital marketing skills.Undergraduate degree in communications, marketing and advertising.RESPONSIBILITIESInitiates and maintain communication and collaboration with clients and creative teams.Consult with client on creative briefs requirements and drafts briefs to the internal teams (media & creative).Develop monthly social media content calendars.Monitoring brief output and progress and keeping in contact with clients and internal teams.Community management.Develop weekly contact, status and competitor review reports.Works on monthly activity reports.Interfaces with client team contacts and internal teams.Identifies and proposes ways to advance team, client, and company goals.Provides sound judgment and problem-solving skills as client issues arise.Proactively seeks and sharing relevant information with colleagues and clients.Proactively assists team members as needed.PEOPLEA team player who works for the success of everyoneManages deadlines while paying attention to detailBuilds strong relationships with internal and external stakeholdersCONSULTINGSupports the team with research, insights and market intelligence on clientsSupports the business in managing organic growth and driving new businessEnsures all key client deliverables are delivered in a timely fashionSupports multiple accounts as and when requiredDemonstrates understanding and interest in client's businessDemonstrates creative and strategic thinkingIs a confident communicatorBUSINESS ACUMENAbility to support business in identifying new business opportunitiesKnowledge of financial processes - budget reconciliation, invoicing, contract completion and LPOsSupports Agency and client in compiling and entering a team for industry awardsHas knowledge and understanding of client contract and is responsible for compilation of monthly activity reportsSupport the business in identifying incremental business opportunities on current accounts
