Job SummaryThe Agency Manager will be charged with the responsibility of recruitment, coaching, talent management and maintaining a high-performance culture within the Agency through individual sales and with the help of Sales Agents and Unit Leaders in line with Liberty Life business objectives and code of ethics.Key ResponsibilitiesMarket DominanceTo implement market dominance strategy by creating and nurturing sustainable business relationships with Employer Markets for distribution of Liberty Life productsSelect specific pay. points to concentrate on as an agency and rally team towards these. Set targets with the team to be met from the pay points selectedEnsure the branded merchandise and other support by the Head office is routed to the intended employer markets.Monitor the sales of these markets periodically and report on the sameRecruitment and Talent ManagementTo recruit, supervise and motivate Agents on behalf of Liberty Life for the purpose of soliciting, procuring and promptly submitting to Liberty Life applications for insurance and annuity products offered by Liberty Life in Kenya.Recruiting Budgeted annual manpower and ensuring retention of the sameIdentify and nurture talent/high performersTrainingTo offer training and development to Liberty Life Agents indiscriminatingly through Coaching and Mentorship of theSales Agents.Provide Counsel and resolve disputes or disagreements while continuously monitoring and evaluating development needs to enhance team skillsPerformance managementEnsure budgeted productivity target is met by the AgencyMaintain the company persistency levelEnsure that the team achieves set production targetsEnsure completions and signing of performance contractsAssist Agents in goals-setting and follow through of the sameContinuous goal evaluation and appraisal through a comprehensive validation processInspire and motivate the teamMonitor individual and team targetsMaintaining a high-performance cultureOther responsibilities:Timely reports on agency production every weekCommunicating policy decisions to the teamEstablishing and maintaining a steady and sound client base and giving lead to the team through joint callsSafeguarding and enhancing the Liberty brand through maintaining the corporate image, values as well as upholding ethical values in the businessConform to applicable government and insurance regulatory laws, rules and regulations as well as company policy. Ensure Agent's compliance with the same laws especially in their services to Liberty LifeSpecificationAn Agency Manager Leader will be any agent/Unit Leader or Agency Manager with a proven and successful sales track record. The minimum requirements to be considered for this role are:Must have Certificate of Proficiency (COP) and completed any other insurance professional qualification such as LOMA, ACII,Diploma in Insurance and has a valid IRA Licence for the current year.Must have completed an Academic Diploma or Diploma in Insurance with 3 years' prior and consecutive experience in leading a sales team within the insurance industryProven good performance in sales record of 5 years from a financial institution or insurance industryMust have a proven clean record in ethical business practices and above reproach in matters, integrity.Good interpersonal and organization skillsStrong presentation skillsAbility to excel in a fast paced, multi-faceted team environment and works well under minimum supervisionGood problem-solving skillsAbility to coach and mentor a sales team to greater performance
