Role SummaryWe are looking for an Operations Analyst who will work with the Operations Associate and Senior Manager for Strategy & Operations to help design and continuously improve the systems and processes that enable Global Client Solutions (GSC) to successfully achieve its vision.The GCS team is a globally distributed team of over 60 individuals. The team sits at the heart of how we define "what we do", and distributes the best of the Institute and our networks to global leaders through our country advisory teams. As a centre of excellence, GCS is comprised of global and regional experts, across our key functional and sectoral areas of expertise. Our experts provide valuable advice, technical support, thought partnership and surge capacity for our client work, and lead the development and evolution of our solutions, methods, and offers in service of our partner governments.Through our country teams and embedded advisors working hand-in-hand with government, we assemble, tailor and distribute our offer to address specific and ever-evolving needs in the various contexts we operate in across the world. The Operations Analyst will play an important role in supporting the team with these efforts.This role requires a structured problem solver and clear communicator, who is energised by working across projects, in a team central to TBI's mission. The ideal candidate is proactive, independent and curious. Any experience in areas such as stakeholder management, project management, communications and business process design are an additional bonus.This role will focus on:Communicating internally and supporting Global Advisory Knowledge ManagementSupporting the design and maintenance of internal processes and toolsSupporting Management in running the day-to-day operations of GCSThis role will be a part of the Strategy & Operations team. This role will also require you to work closely with the entire GCS team, and broader TBI.Please note, it is essential you have an existing right to work in the United Kingdom or Kenya to apply for this role.Key ResponsibilitiesThe key responsibilities of this role will include:Communicating internally and supporting Global Advisory Knowledge ManagementSupport GCS Operations in the delivery of our internal communications plan, ensuring the wider Institute is up to date on the value GCS is delivering for TBIIncluding: developing of comms collateral as required, e.g. newsletters, MS Teams updates, introductory PPTs or explainers, Sharepoint websites, material for presentations/eventsHelping to ensure effective distribution and knowledge management of GCS knowledge assets (e.g. client offer summaries, How-To-Guides and case studies)Proposing, designing and managing core assets that support the goal of GCS to provide enabling expertise to our Country TeamsBeing a touchpoint for GCS for across TBI, ensuring you are up-to-date with initiatives across the organisationSupporting the design and maintenance of internal processes and toolsCollaborating with teams across the organisation to set up common tools (e.g. Expertise Databases), processes and standards (e.g. RACI frameworks), particularly for use by GCS experts and TBI country teams in advisorySupporting the design and daily management of processes required to enable our wider organisation to tap into the codified expertise and resources provided by GCSExamples of tasks include e.g.:Support in mapping current state processes and diagnosing pain points in existing ways of workingSupport planning of workshops with stakeholders across the organisation to create alignment on solutionsSummarising outcomes and end products succinctly for distribution to wider organisation, leveraging strong analytical and visual presentation skillsSupport in outlining required onboarding and change management needed to implement new processes successfullyOutlining roadmaps and other project management materials as needed to manage the implementation of new processes / systemsSupporting Management in the day-to-day operations of GCSSupporting Senior Management with the daily operations of GCS. This could include:Preparing for and leading team gatheringsLeveraging newly implemented management systems and tools, to e.g. respond to requests from Country Teams for Central team data or ensure effective coordination across efforts of the teamPreparing documents/presentations for Senior Management, including the Executive DirectorSupporting induction and onboarding of new staff, and/or consultant expertsSupporting the organisation of internal GCS and Global advisory eventsSupporting GCS unit performance management e.g. reporting against our team's OKRs & KPIsDeputising for the Operations Associate as requiredPerson SpecificationThe successful candidate should demonstrate the majority of the following:Experience/BackgroundSome work experience within an office environment welcomeExperience in project and change management desirableAnalytical and visual presentation skills, with strengths in Excel and PPT. Experience with PowerBI, Sharepoint sites, or Monday.com is a bonusAny additional language skills are a bonusSoft skillsCurious and eager to learn, willing to pitch in with a 'can-do' attitudeA team player with high EQ and ability to navigate ambiguous and matrixed environments, and is comfortable at managing up and beyond hierarchyConfident communicator, with the ability to tailor messaging depending on the audience/mediumStakeholder management and influencing skills, able to align multiple stakeholders on new processes and developing buy-inResults and outcomes focusedCreative problem-solving and structuring skills, and ability to identify opportunities for improvement
