Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya – incorporated with effect from January 1, 2016 – and all KCB’s regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It also owns KCB Insurance Agency, KCB Capital, KCB Foundation and all associate companies. The holding company was set up to among other things to enhance the Group’s capacity to access unrestricted capital and also enable investment in new ventures outside banking regulations, achieve operational and strategic autonomy for the Group’s operating entities and enhance corporate governance across the Group and oversight in management of subsidiaries. Job Purpose:Overall Underwriting and Claims strategy and ensuring all underwriting operations are in compliance with the Company and regulatory requirements. Claims management and ensuring all claims operations follow the Company and regulatory requirements.Key Responsibilities: Daily reporting on claims (Motor, Non-Motor) claims (Age, Underwriters, Progress), SLA non-complianceEnsure daily back office follow up on claims outstanding and report to team.Maintain and monitor underwriter claims SLA tracker.Develop and maintain all claims checklists/ requirements, communication to all relevant teams through circulars, branch training, e-shots etcEnsure all claims are updated in the Insurance processing system (TQ)Closure of all ECRMS claims tickets.Claims process documentation.Claims process SLA development with partner organizations and teams.Escalations on static claims within timelines and schedule underwriter engagementsPreparation of combined claims reports on daily, weekly, monthly and quarterly reporting. Job Requirements: University degree in preferably a Business / Sales & Marketing related courseProfessional Qualifications (ACII/IIK); Diploma or above will be an added advantagePost graduate Diploma in Marketing or Sales will be an added advantageAt least 4 years’ experience in Insurance Claims Administration.Results oriented and self-driven with a proven performance track recordComprehensive knowledge of General and Medical insurance productsGood planning, organization, and reporting skills with the ability to deliver effectively under strict deadlinesAbility to understand the impact of operational initiatives from a sales/marketing perspectiveExcellent communication, presentation and customer service skillsProficiency in the use of MS Office software applications
