Assistant Manager, Ict Channel Support (Cards)

Brief Description
Provide Level 1/2 (L1/L2) Technical &Functional Support of Channel Applications (Cards). Ensure proper closure & resolution of issues (Which entails proper call logging, escalation & follow through to completion) on these systems within the defined Service Level Agreements. Make recommendations of procedure modifications or improvements that would aid in the flow of business operations.

Education, Training, and Experience
A minimum of 5 years of experience in managing and supporting Card Systems in a banking environment.

Exposure to application support model &emerging technologies across diverse platforms.

Good understanding of banking applications, services, standards, and best practices,

Responsibilities

1. Support 24x7 operations Card Systems (Switch/ATMs).
2. Provide L1/L2 Support on Card Systems (Switch/ATMs)

3. Monitor Card Systems (Switch/ATMs) for availability and performance. Take corrective actions to ensure the Systems/Applications availability, fix the issues, and coordinate with other team members and the vendors.

4. Participate in new product rollouts, testing, documentation, and operational improvement projects and complying with the Change Management process for banking systems.

5. Documentation of all processes and procedures related to ICT Systems and review and updated from time to time

6. Adhere to Bank’s policies and procedures in managing and support banking applications.

7. Provide assistance in conducting DR drills.

8. Ensure the following:

• Uptime of services being offered through banking channels as per SLA. Proactive monitoring of services and transactions.

• The issues related to bugs, fixes are taken up with the vendor, and regular follow- up is being done for delivery of patches and testing after receipt of patches within specified SLA time frames.

• The issues raised by the business users should be resolved within specified SLA time frames with proper communication to relevant stakeholders.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: none

Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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