Bilingual Call Center Representative (English/Spanish)

Job Description Respond promptly and professionally to inbound and outbound calls, emails, and chats from customers in both English and Spanish. Provide accurate information and assistance regarding products/services, pricing, orders, and other inquiries. Address customer concerns, complaints, and escalations with empathy and efficiency. Process orders, returns, and exchanges accurately and by company policies. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to resolve complex issues and ensure customer satisfaction. Meet or exceed performance goals for call quality, productivity, and customer satisfaction. Qualifications Fluency in both English and Spanish (spoken and written) is essential. Previous experience in a customer service or call center role is preferred. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and prioritize in a fast-paced environment. Proficiency in basic computer applications and ability to learn new software systems quickly. Flexibility to work various shifts, including evenings, weekends, and holidays. Additional Information SALIX DATA AFRICA LIMITED  i s an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. To join us on this incredible journey, kindly submit your resume and a cover letter highlighting your interest in the position and showcasing your relevant qualifications.  Application deadline:  Monday, 22nd April 2024, at 5:00 PM . Please note that only shortlisted candidates will be contacted. We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful.