Burmese, Chuukese, Tingrinya, Oromo / Amharic Languages Speaking Call Center Agents

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Burmese, Chuukese, Tingrinya, Oromo / Amharic languages speaking call center agents.

Duties and Responsibilities

Assist our client’s community and help resolve inquiries empathetically, accurately and on time.

Make well balanced decisions and personally driven to be an effective advocate for our community

Investigate and resolve issues that are reported on client platform such as requests for account support.

Respond to user inquiries with high quality, speed, empathy and accuracy

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Identify inefficiencies in workflows and suggest solutions

Recognize trends and patterns, and escalate issues outside the company policy to the global team

Qualification s and Experience

Between 18-30 years.

Must be living in Kenya.

Must speak fluent English and One among the stated languages above.

High school education mandatory. College education an advantage

Must be currently unemployed or working as a casual

Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy

High affinity and cultural awareness of political/social situation regarding the relevant market/region