Call Center Representative

Our Longtime User Happiness (LUH) customer support team is the 'frontline' for ensuring all users can achieve Sendwave's mission. To do so, delighting our users remains a core value for our team. Every decision we make as a company is driven by asking how much something would help our existing and future users. Excellent customer support is essential to making sure we treat our users well, and that’s why we need support team members with the skills to delight our users 100% of the time.

Responsibilities

Work regular full-time shifts on our support inbox, handling incoming calls, outgoing calls, texts & emails.

Identify patterns in user feedback and translate those into suggestions for improving our user experience.

Quickly identify major issues affecting a number of users and be an advocate for having them addressed swiftly.

Participate in regular trainings & team meetings.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 2 years

Required languages:
English (Spoken: fluent | Written: fluent)
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