Client Relations Assistant At Devimpact Institute

As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company's offerings, services and overall image. The Client Relations Assistant will assist in the following areas:Respond to clients' registrations through emails by sending the required training documentationsRespond to clients' enquires and share with them the requested informationManage clients' logistics including managing hotel bookings, airport transfers and tour visitsCollaborate with cross-functional teams to ensure client needs are met and exceededImplement established strategies to enhance and cultivate an exceptional customer experienceUpdate and manage the clients' database and perform analysis for decision makingDevelop and implement retention strategies to ensure long-term client partnershipsProactively engage with clients to understand their evolving needs and recommend solutions that align with their business objectivesPublic relations and brand management to promote positive image of the company.EducationBachelor's degree in Communications, Public Relations, HR or any other related fieldMore DetailsAt least five (3) years' relevant experience in client relationsExcellent customer service skills and strong interpersonal skillsExcellent written and oral communication abilitiesAbility to work accurately with close attention to detail; strong ability to scrutinize and examineAbility to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skillsAbility to identify and resolve issues proactively, applying critical thinking and analytical skills to find effective solutionsMore Details on SkillsA deep understanding of customer needs and a strong commitment to delivering exceptional customer serviceStrong organizational and time management skills to prioritize workload, meet deadlines, and manage multiple client accounts simultaneously.