Complaints And Investigations Clerk At Kenya National Commission On Human Rights (Knchr)

Job PurposeThis position is responsible for the management of the directorate's registry to ensure efficient documentation and processing of all complaints received by KNCHR.Operational responsibilitiesAssists in screening and processing of human rights complaints reported by petitioners.Assists in the management of directorate's complaints database under the Complaints Management System (CMS) towards protection of information and ensuring confidentiality.Officer in Charge of the directorate's registry and manages the registry both electronically and physically.Retrieves complaints data when required within the Commission to inform KNCHR's interventions on various issues pertaining to the protection and promotion of human rightsPrepares the directorate's registry reports on complaints received and the remedial actions taken as per the mandate of the commissionReceipt, processing, and handling of all correspondence (mail, email, SMS, all social media platforms).Skills, Experience and Minimum QualificationsDiploma in information management or records management or equivalent from a recognized institution.1-year relevant experience in a similar position.Good organizational, writing, interpersonal and Communication skillsAnalytical skills for complaints handling/processingAbility to work in stressful and demanding environmentsProblem solving skillsComputer literacyTeam playerMeet the requirements of Chapter Six of the Constitution of Kenya