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Consumer Protection Officer At Insurance Regulatory Authority (Ira)

Consumer Protection Officer At Insurance Regulatory Authority (Ira)
Company:

Ory Authority (Ira)

Place:

Nairobi, Nairobi Area

Job Function:

Other

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Details of the offer

Job Summary
Responsible for receiving and implementing effective complaint handling policies and procedures
Education and knowledge
Bachelors degree in a business or insurance related field;
ACII/AIIK Insurance qualifications; and
Proficiency in ICT

Experience
Five (5) years’ relevant experience;
Specialist knowledge and experience in consumer protection; and
Knowledge of insurance

Responsibilities
Consumer Protection
Register complaints, acknowledge receipt and initiate the process of dispute resolution
Classify and categorize registered complaints
Maintain a data-base and continuously track and monitor the status of all complaints against documented performance standards
Prepare periodic reports showing detailed statistics and trends on complaints received
Resolve complaints from the public
Review outstanding complaints and initiating follow up to ensure resolution

Source: Myjobmag_Co
Job Function:

Requirements

Consumer Protection Officer At Insurance Regulatory Authority (Ira)
Company:

Ory Authority (Ira)

Place:

Nairobi, Nairobi Area

Job Function:

Other

Report this offer

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