Corporate Sales Csm At Hcs Affiliates Group

Our Client in the telecommunications sector seeks to recruit Client Service Managers.Job PurposeTo provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.Reports to:Sales Enablement ManagerResponsibilities:Interface with technical support team to ensure timely service restoration and SLA managementFollow up with Finance to ensure billing is correct, credit notes and collection are promptly doneSustain and ensure base line revenues are maintained and grown month on monthSupplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaignsInitiate Surveys, Service activation, generate quotes and receipting of all first ordersRespond to customer inquiries, raised on emails or via callsPlan and organize the fulfillment of client orders to ensure timely deliveryDevelop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clienteleContact clients to ensure they are satisfied with received products and servicesCollaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationshipAssist in resolving clients' issues/problems by listening to complaints and proffering solutions effective for satisfactory resolutionAcademic Qualification & Professional KnowledgeBachelor's degree with sales background or other sales related qualifications3-5years in Sales and Marketing, IT Sales management, Business administration and management and or Relationship ManagementRequired SkillsKnowledge of the telecommunications industry.Sales Management / ProcessesAnalytical skills / Critical thinkingClient focus & Results orientationBusiness acumen and Strategic orientation / Quick decision making