WHO WE ARE
Moko Home + Living is a growing company bursting with innovation, creativity, and passion. Our customers dream of a better night’s sleep, a welcoming place to host their guests, a fun and safe place for their children to play. But they tell us this isn’t easy – they have to settle for low-quality furnishings or break the bank. Join us in building the products, the brand and the network to put quality living within everyone’s reach. Here’s what our 200-person strong team has accomplished in the few years since our founding:
Reached over 100,000 Kenyan homes with our products · Attracted global investment to continue fuelling our growth and vision
Supported the growth of over 200 small furniture businesses across the country · Grown from a start-up to mid-sized company
WHAT YOU’LL DO
We’re looking to add an analytical Credit Control Officer to our Customer Engagement team who will be responsible for overseeing the collection of customer accounts while maintaining a good customer experience and loyalty. You’ll be an excellent communicator with strong negotiating skills, able to stand your ground but still maintain friendly interactions with our customers. The credit function plays a vital role in the B2B department to ensure that Moko maintains steady and healthy cashflows and you’ll take pride in keeping everyone’s accounts in order – making sure you stay on top of their account payments. Most importantly, you’ll be eager to take on more responsibility and grow your career as part of our team.
THE ROLE IN BRIEF
Credit policy management
Enforce credit policy, ensuring orders are placed in accordance with the credit rules and credit limits
Manage customers’ payment schedules and ensure that customers adhere to credit limits
Review customers’ credit applications and references to ensure creditworthiness
Set customers’ credit limits and support the Customer Engagement Team in negotiating repayment plans when necessary
Asses company business risk considering a dynamic regulatory environment and keep the management well informed and advised
Customer support and issues resolution
Ensure timely and effective resolution to customers’ credit terms and reconciliation issues and maintain long-term relationships with them
Resolve all issues raised internally and externally around outstanding invoices
Provide account information to internal departments i.e. Finance & Admin, Operations & Logistics and Customer Engagement regularly and as requested
Keep customers updated on their account balances by issuing monthly statements
Debt Collection and recovery
Conduct regular follow-ups on overdue payments via telephone, emails, and visits
Manage the timely and effective collection of all debts and ensure customers’ payment are consistently on-time
Manage receipting, allocation, and reconciliation of customers’ accounts as payments are received
Generate weekly Aging Receivables Reports and flag problematic cases to the management for intervention
When necessary, advise the management on when debts are liable to the intervention of third-party collection agencies
