Customer Care Assistant

Job Summary

Customer service skills

Minimum Qualification:Certificate
Experience Level:Entry level
Experience Length:No Experience/Less than 1 year
Job Description

Duties:

Maintaining call register for record purposes;
Maintaining and update institutional directory to enhance efficiency in communication;
Receiving visitors and directing them to the appropriate offices for good public relations;
Providing good customer care service;
Provides specification on procurement of telephone facilities to ensure the facilities are of good quality;
Oversee installation of telephone equipment to ensure all extension are correctly connected;
Answer and direct telephone calls to ensure smooth communication;
Reporting promptly any switchboard defects to the supervisor;
Maintain incoming and outgoing telephone records for future reference; and
Any other duty assigned from time to time

Qualifications
Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent;
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; and
Certificate in Computer Applications from a recognized institution
Duties:

Maintaining call register for record purposes;
Maintaining and update institutional directory to enhance efficiency in communication;
Receiving visitors and directing them to the appropriate offices for good public relations;
Providing good customer care service;
Provides specification on procurement of telephone facilities to ensure the facilities are of good quality;
Oversee installation of telephone equipment to ensure all extension are correctly connected;
Answer and direct telephone calls to ensure smooth communication;
Reporting promptly any switchboard defects to the supervisor;
Maintain incoming and outgoing telephone records for future reference; and
Any other duty assigned from time to time

Qualifications
Kenya Certificate of Secondary Education (KCSE) minimum grade “D+” (Plus) or its equivalent;
Certificate in Telephone Operation, Reception and Front Office or its equivalent from a recognized institution; and
Certificate in Computer Applications from a recognized institution