Customer Care Officer At Kenya Film Classification Board (Kfcb)

Our Vision To be a world-class film content regulator. Mission To safeguard the national values and norms through efficient, effective and professional film regulatory services. OUR MANDATE The Kenya Film Classification Board, a state corporation under the Ministry of Sports, Culture and the Arts is mandated by Films and Stage Plays Act Cap 222 of Laws of Kenya to regulate the creation, broadcasting, possession, distribution and exhibition of films in the country with a view to promote national values and morality.
HRA/CCA/01/2020
Reporting to the Manager Corporate Communications, the job holder will be responsible for:
Attending promptly to all incoming calls and notify the relevant officers on the same;
Attending to incoming and outgoing mails and recording them chronologically;
Attending promptly to all clients and stakeholders coming to the offices and ensure that they are treated in a welcoming and friendly manner;
General office management including filing both soft and hard copy documents;
Assisting in preparation of exhibitions and other related marketing events;
Provide service information to clients and stakeholders;
Resolve service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution;
Ensuring that all displays at the customer care area are in good order.

The successful candidate must:

A Have a Bachelor’s degree in either Business Administration, Public Relations ,Sales and Marketing or equivalent and one (1) year work experience;

OR
Diploma in either Business Administration, Public Relationship, Sales and Marketing or equivalent and two (2) years’ work experience;
Be proficient in computer applications skills;