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Customer Service Agent

Customer Service Agent
Company:

(Confidential)

Place:

Nairobi, Nairobi Area

Job Function:

Customer Service

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Details of the offer

Position: Digital Customer Service (Inbound Agent)
Reports to: Customer Support Supervisor
Working hours: Shift pattern
Salary: Ksh. 25,000
Location: Nairobi, Kenya
Training: Full extensive training once you start with continuous training and development throughout your career with us.

Growth: Opportunities to grow your career as the company is gradually extending.

Main responsibilities will include

• Providing 1st class customer service Live Chat and e-mails.
• Dealing with customer enquires in a timely and professional manner.
• The first point of contact, primarily email and Live Chat
• Handle any customer service queries to satisfaction.
• Taking ownership of customer inquiries and resolving new cases at first contact.
• Identify and maximize sales opportunities through cross-selling and up-selling approaches.
• Maintain knowledge of products, procedures, and policies so an accurate and high level of service can be provided to customers
• Escalate and record customer complaints.
• Record and check the accuracy and comprehension of data uploaded on to the CRM database system

Source: Learn4Good
Job Function:

Requirements

Customer Service Agent
Company:

(Confidential)

Place:

Nairobi, Nairobi Area

Job Function:

Customer Service

Report this offer

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