Customer Service Officer At Fastest Cakes

We are looking for Customer service officers who will act as the face of the company, directly work with customers to take orders, answer their questions, and provide additional support where needed.ResponsibilitiesResponding promptly to customer inquiries.Taking orders on WhatsAppCommunicating with customers through various channels.Acknowledging and resolving customer complaints.Excellent knowledge of our products to be able to solve customer issues.Ensuring all customer orders are processed efficiently.Keeping records of customer interactions, transactions, comments, and complaints.Maintaining a positive, courteous, empathetic, and professional attitude toward customers at all times.RequirementsCandidates should possess a Bachelor's Degree qualification with at least 2 years of work experience.Candidate must reside around LavingtonProven customer support experienceMust speak and write crisp and clear EnglishMust be able to work on some weekends and holidays.Work from the office 23 days a monthShould be willing to work with the company long term.Salary: 30,000 KES