Role DescriptionThis is a full-time on-site role as a Customer Service Agent located in Nairobi County, Kenya. The Customer Service Agent's main responsibility is to provide excellent customer support and ensure customer satisfaction. They will handle customer inquiries and requests, solve problems, and maintain a positive customer experience.Qualifications:Customer Service Representatives, Customer Support, and Customer Satisfaction skillsExperience in providing excellent customer serviceCustomer Experience skillsStrong communication and interpersonal skillsAbility to handle customer inquiries and resolve problems effectivelyAbility to work in a fast-paced environmentAttention to detail and strong organizational skillsKnowledge of healthcare industry is a plusBachelor's degree in any fieldRoles and Responsibilities:Work in line with company policy to achieve set sales targets (above 80%) and outcomes within schedule in assigned active customersEnsure retention of assigned customersWork in line with company policy to achieve set sales targets and outcomes within schedule in assigned active customersPrepare and follow up on territorial sales, forecasts on a weekly and monthly basis for active customersEstablish, develop and maintain positive business and active customer relationshipsReporting, tracking and resolution of active customer issuesProvide daily call reports, as well as weekly and monthly report of sales efforts to active customers in marked sales territoryRegularly follow up with active hospitals to ensure they sign up and are using the app to place ordersResolve active customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to managementDevelop strategies for increasing opportunities to meet and talk to contacts in the medical and healthcare sectorStay informed about activities of health services in assigned particular areaExpert level knowledge of department processes and product to serve as the first line of support in resolvong internal and external active and key customer issuesPerform other duties as assignedEnsure all assigned KPIs are achieved.RequirementsInterested candidates should possess a B.SC Degree/HND1-2 years Key account and Customer Experience management experience1-2 years experience in direct sales in the Pharma and Healthcare industryExperience in the medical or Pharma industry is a plusSkills and Abilities:Good organizational skills and results drivenHighly self motivatedHighly analytical with drive for numbersHigh level of professionalismResult-oriented team player with exceptional motivation and interpersonal skillsRelationship management skills and openness to feedbackExcellent selling, communication skillsHigh proficiency in MS Office SuiteMust be able to prepare management reports and correspondenceGood initiative, time and stress management skillsPersonal Attributes:Have a deep desire to work in the startup industrySociable and friendlyConfident and PleasantLoves a Challenges
