Customer Service Representative - Chinese Speaker

About the jobYou are responsible for the client communication for designated account relationships and Contracts.You are required to response to the client on timely manner providing full and accurate information in one go.Main Duties / ResponsibilitiesPerforms research to respond to inquiries and interprets policy provisions to determine most effective response.Excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.May seek assistance with complex customer services issues.QualificationsMust have a diploma or bachelor's degree or equivalentExcellent English written and oral communication skillsChinese written and oral skill is a mustExceptional organizational and time-management focusIndependently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.1+ years of customer service experience analyzing and solving customer problems required; call center experience a plusAbility to perform in a high volume, fast paced call center environmentProven ability to work independently as well as a productive member of a teamIntermediate proficiency in Microsoft office suite; high level capacity to multitask independently and on a computerKnowledge of medical terminology a plusConditions/requirementsWork in 24 x 7 rotation shifts.5 days a week.In split shifts (some hours in the morning and remaining hours in the afternoon or evening) and public holidaysAbout Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.