What we are looking for This role will be responsible for providing technology support to our clients. The Customer Success Engineer deeply understands our technology and effectively guides customers through the onboarding journey to ensure an amazing and seamless experience. In addition, this role supports the wider engineering team in technological growth and advancements here. What does the job involve? Fully understand our platform and its potential from a technology perspective and managing projects with customers from a technical standpoint. Attend client and sales meetings with the aim of understanding client challenges and communicating the capability and functionality of the technology to clients in a simple way. Responsible for delivering client related technical projects and providing support to the customer success team in client onboarding. Contributing towards custom solutions and integrations to supplement the core platform. Experimenting and testing new features to support the short and long-term product roadmap and assisting in producing high quality technical (security) documentation. Providing support to the Customer Success team in resolving platform issues and requests and providing guidance to customers through the platform journey from a technology perspective. Facilitating internal platform requests between departments and guiding Tech and Customer Success team toward a mature product. Ensuring adequate system monitoring and alerting of our platform is in place and performing user testing and communication with clients from a technology perspective. Working closely with the Engineering team during all phases of technical tasks. Tracking additional feature requests made by clients, notifying the products team of the same and thinking through how to implement on the back end. Create, implement, maintain, and enhance test plans, test scripts and test methodologies that ensure exhaustive testing of our platform. Qualifications Bachelor's degree in computer science or another technology-related field. Knowledge of Linux operating systems, system architecture, web services, and API concepts, frameworks, and implementation approaches. Excellent knowledge of Java tech stacks, Python, React, AWS servers, and algorithms and Machine Learning. Excellent oral and written communication skills. Excellent organizational and time management skills. At least 3 years experience working in a similar role or similar work experience. Wide experience with API concepts, frameworks, and implementation approaches. Willingness to interact closely with customers; understand their objectives; and craft optimal technical solutions. Attention to detail. A dependable individual with a passion for people and service delivery. Benefits Health and Life Insurance Airtime Allowance Office Meals This role is Hybrid in Nairobi.
