Customer Support Associate/Hindi Speaking

Position: Customer Support Associate (Hindi Speaking)
• Handles and resolves customers’ issues via phones (inbound, outbound), emails and online chatting tools (including social chat).
• Can provide commercial approach to the customer with outstanding capability to present promotions and brand information that aims conversions and brand turnover.
• Meets or exceeds KPI targets on effectiveness and efficiency.
• Provides quality and accurate service.
• Escalates issues to specific superior/s.
• Follows instructions of immediate superior and/or Officer(s)-on-Duty.
• Gives feedback and suggestions to immediate superior for issues and procedures, etc.
• Coordinates well with other CS, superiors and colleagues from other departments.
• Responsible and has the initiative to take part in the department’s growth and development.
• Provides answers and solutions to customers in a professional manner.
• Demonstrates extensive knowledge in products and system tools.
• Strictly follows internal department procedures and complies with company-wide rules and policies.
• Performs any task assigned by their superior.