About Us At The Social House, we're more than just a brand; we're a testament to Authenticity, Resourcefulness, Craftsmanship, and Sparkle. These core values are the compass that guides every aspect of our journey, from the drawing board to the final experience we deliver to our customers. In joining our team, you're not just taking on a job; you're embracing an opportunity to make a real impact, innovate within your field, and contribute to a legacy of excellence. We are currently seeking passionate individuals who resonate with these ideals to become part of our dynamic team. Whether crafting products, designing experiences, or engaging with our guests, you'll be empowered to bring your unique talents to the forefront, supported by a culture that thrives on creativity and dedication. As a member of our team, you'll work in an environment that celebrates your individuality and leverages your strengths, encouraging you to explore new ideas and push boundaries. Your role will be crucial in ensuring that every product, service, and interaction with our guests reflects our commitment to quality, sustainability, and unparalleled customer experiences. Join us, and let's create something extraordinary together, imbued with the essence of Authenticity, the ingenuity of Resourcefulness, the dedication of Craftsmanship, and the vibrancy of Sparkle. This is not just a place to work; it's a place to shine, to contribute to something bigger than yourself, and to leave a mark on the world." Job Overview We are looking for a reliable Doorman/Concierge to work at the front of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency. The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth. Duties and Responsibilities Offer consistently professional, friendly, warm and engaging service Ensure guests are greeted appropriately upon arrival in a warm manner Open car doors for arriving and departing guests and escort them to the lobby Control all guest car keys and ensure that cars are delivered upon guest request Forward all guest complaints or problems to the manager on duty Ensure that an effective handover is made between duty shifts Demonstrate a complete understanding of the hotel's policies procedures and service standards and have full knowledge of the hotel facilities and happenings at all times Establish, promote and maintain good public relations while meeting or exceeding guest expectations Assist guests with their luggage Keep a clear log of left luggage and maintain the luggage room Run guest errands as and when required Arrange events, excursions, transportation etc. upon request from our guests Be able to perform room orientation for guests as well as property inspections. (Show rounds) Requirements, Skills & Abilities Proven experience as a Doorman/Concierge; experience in customer service or relevant roles is an advantage Proficiency in English; multilingual is strongly preferred Excellent communication skills Polite and confident with a great deal of patience Ability to multitask and time management Aptitude in resolving issues with a customer-focused orientation Proper knowledge of the city e.g. various spots that guests would be interested in visiting, ATMs, Hospitals, Malls etc Knowledge of available flights and schedules Experience in a 4/5* hotel Powered by JazzHR
