Reporting Line: Field Team LeaderJob ObjectiveProvide field/sales support, resolve incidents and assigned problems, install, maintain and manage network equipment.Key Duties & Responsibilities:1st Level 24/7 field support, escalation / on-callProactive monitoring of equipment & facilitiesNetwork installation, testing & commissioning, bringing into service, integrationCross connects & jumpingMaintain records, inventory and sparesReceive equipment, bench test, storage and RMA return handlingIncident and problem resolution as directed by NOC / TACProvide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery eventAssist Service Manager as directedAssist with technical shareholder support / shareholder consultancy and sales supportAssist with network equipment vendor managementAssist with network quality and performance managementAssist with creation of ad hoc reports as neededAssist other departments and lead and report on projects as requested by the Programme ManagerAdhere to all company policies and proceduresProvide both pre-sales and post-sales support to the clients for good client management and retentionMake technical presentations and demonstrations to the WIOCC clientsProvide training and product support for the technical teamsImplementation of agreed sales strategies in the market of KenyaMinimum Qualifications:Bachelor's degree (or equivalent work experience) in a technical fieldTechnical certifications CCNA or JNCIA (desirable) or equivalentIntegration of OTN/DWDM education, certifications, practical experience and technical competenciesQualifications in Sales will be an added advantageExperience & SkillsRequires technical experience in telecom industry including data center installationsKnowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP).Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc.Experience working with AC and DC power as well as PSU/rectifier unitsAbility to share knowledge and coach other membersEffective written and verbal communications skillsExcellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clientsMust use B/OSS tools effectively to record information accurately and concisely in a timely mannerDemonstrate ability to manage multiple priorities and solve problems in a fast-paced environmentDemonstrate technical knowledge in telecommunications with commercial acumenDemonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashionWillingness to travel extensively within East African countries to work in a global team of professionalsAttributesClient focused, relationship builderIntegrity, honest with high ethical standardsBoundless, passionate and flexiblePersonal excellence, accuracy and attention to detailCollaborative, achieve results through teamwork and partnershipsStrong analytical skills and able to collate and interpret data from various sourcesGood English language communicator with a natural aptitude for dealing with peopleExcellent network diagnostic and problem-solving skills
