Responsible For :
Is directly responsible for supervising the Outlet managers of the Food and Beverage Departments.
Is indirectly responsible for supervising staff from all sections of Food and Beverage Department.
Scope :
The incumbent in the position is responsible for leading and managing all sections of the Food and Beverage Department. In order to ensure the highest standards of service in accordance with the operating procedures and Nairobi Street Kitchen Standards. He / She is also responsible for guaranteeing, profitability, communication, management, instruction and supervision of the responsible departmental heads.
Education:Bachelors Degree in Hotel and Hospitality Management certificate
Experience
Minimum of five years of similar experience in Food & Beverage.
Should have worked already as a responsible person for at least one Food & Beverage outlet.
Responsibilities
Leads the Food & Beverage Department by developing and implementing department objectives in line with the business’ objectives.
Directs F&B Service operations such as restaurants, bar and banqueting and providing guest assistance whilst ensuring compliance with all food and beverage policies, procedures, standards and satisfaction of guest’s needs and ensures that subordinate heads of department take corrective actions as necessary.
Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
Maximizes outlets revenue by controlling special promotions and activities, up-selling food & beverage in order to maximize Revenue.
Develops, implements and continually reviews the policies, procedures, practices and standards.
Selects, trains, develops, schedules and manages the performance of direct and indirect subordinates to ensure the efficient running of food & beverage operations.
Works with GM to approve the training plan for all food and beverage sections and follows up to ensure compliance and efficiency of training activities
Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
Conducts regular departmental meetings and daily briefings with Outlet Managers.
Participates in preparing the annual budget and manning guide and manages the Food and Beverage Department within budgetary guidelines.
keeps abreast of all emergency procedures, Nairobi Street Kitchen promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all food & beverage staff are able to answer guest requests and questions.
Accomplishes a set of administrative duties such as leading and attending meeting, writing reports and memos and other specific duties related to the job function.
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 5 years
Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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