Front Office Agent/Cashier At Fairmont Hotels & Resorts

Job DescriptionWe are looking to grow our team and engage a highly motivated and passionate Front Office Agent/Cashier who will work closely with the team to drive and deliver on the Fairmont promise, turning moments into memories.First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Reporting to the Rooms Division Manager and Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service.Greet, check in and settle guest accounts while ensuring all service standards are followedMaintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a floatHandle guest requests, questions and concerns effectively and promptlyPromote a professional team environmentFollow department policies, procedures and service standardsPerforms any and all other tasks assigned by managementUpholds the highest standard of internal and external customer service at all timesTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-sellingQualificationsProficient in the English Language (verbal & written), second language is an assetPrevious experience and knowledge of Property Manager is an assetRequired knowledge of Windows' Office SuiteMust be able to handle multiple tasks in a dynamic, fast-paced environmentAbility to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesAble to stand for long periods, at least 8 hours per shiftAdditional InformationEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.Working with a hotel rich in history and known for exemplary services while growing your careerWork and learn in a luxury property