Front Office/ Customer Service Representative

Salary Currency: Kenyan Shilling
· Operate a Switchboard
· Receive, Screen and place customer service telephone calls
· Maintain solid customer relationships by handling enquiries, questions and concerns with speed and professionalism
· Resolve customer complaints, manage database records, drafting status reports on customer service issues
· Data entry and research as required to troubleshoot customer problems
· Welcome walk in clients entering the organization in a professional manner;
· Deliver excellent customer service at all times
· Email correspondences
· Assist the company in sales execution while maximizing sales opportunities
· Preparation of Quotations, Proposals, Reports and Invoices to clients
· Update and maintain databases such as mailing lists, contact lists and client information
· Communicate and coordinate with internal departments on customer support
Requirements
A Passport Photo Must accompany all applicants
Minimum of 2 Years’ work experience on similar position is required.
The ideal candidate will be Responsible for handling front office reception and administration duties, including greeting guests, answering phones.