Group It Officer

Academic QualificationsBachelor degree in IT, Computer Science or a similar relevant fieldKnowledge of programing languages such as Python and scripting languages such as Java Script and HTMLRelevant ExperienceThree (3) years experience in maintaining IT systems in a challenging work environment experience in a related field.Proven experience in ERP administration (Zoho would be an added advantage)Demonstrable experience in the use of analytics engines to develop dashboards to draw insightsExperience in the use of ITSM tools to manage technology assets. Certification in ITIL or COBIT would be an added advantageUnderstand the technologies in use at the company and provide recommendations on measures to be taken to increase operational efficiencies.Develop dashboards to monitor performance metrics and parameters; measure and resource use and allocation across the company.Install and configure computer hardware operating systems and applications.Monitor and maintain computer systems and networks to ensure optimal performance.Troubleshoot system and network problems, diagnosing and solving hardware or software faults.Service Request, Incident and Problem ManagementImplement centralized device management through an ITSM toolVendor management for IT hardware and softwareTrain staff on the use of computer systems and applications and other technological solutions in use or for future use at the company.Monitor changes or advancements in technology and offer recommendations on how the company can adopt new technologies to competitive advantages in the sectors in which it works.support the roll-out of new applicationsset up new users' accounts and profiles and deal with password issuesCarry out user management throughout the user lifecycleDeliver across the entire Web/App lifecycle starting from conception, design, build, deployment, test and release to app stores and supportProvide technological support to the web design and development teams.Design, develop and implement IT policies.Any other task assigned to you by management.