WHAT YOU’LL DO
We’re looking for a Head of Business Operations to make customer delight across Moko’s value chain systematic and predictable. Our value chain starts with the procurement of raw materials and goes on to include manufacturing, inventory management, facilities management, and delivery. You will be the chief architect of the most strategically important processes in our value chain, creating the systems that a) unlock productivity and b) facilitate smooth collaboration across all departments.
Your main responsibilities will be:
You will identify the primary pain-points that occur during cross-department processes. You will then design & implement the solutions to facilitate smooth operations across functions, and you will ensure the solutions are sustainable through all phases of growth.
You will identify the priority areas within each value-chain department that need to be improved in order to achieve fast and sustainable growth. You will then design & implement sustainable solutions to achieve operational excellence in these areas.
You will work with the CEO and COO to create and manage the right performance reporting systems that will enable company leadership (you included) to manage cost and productivity across the value chain.
You will build and manage the business operations team that will report to you.
WHAT WE’RE LOOKING FOR
You have 5+ years of management consulting experience or 8+ years of experience in operations management in fast-paced environments.
You are a highly analytical problem-solver, with a proven track record of creating new systems and solving complex problems.
You are a structured & experienced project manager, adept at leading cross-functional teams, taking initiatives from concept to implementation.
You excel in data analysis and enjoy digging into data to find actionable insights
You are an excellent people manager, who can motivate and grow the team reporting to you.
You have a track record work working well with peers and managing ‘upwards’
You love tackling tough problems and having fun in the process.
CAREER GROWTH + COMPENSATION
You’ll join the leadership team of one of East Africa’s most successful growth-stage companies, playing a key role in our development into a major enterprise. You’ll learn first-hand how a thriving venture is operated, with the opportunity to expand your skills and responsibilities as your team and our company grows.
We believe this distinct and rare experience is the most valuable benefit we offer new leaders who join our team. In addition to this, you’ll earn a competitive salary and benefits package benchmarked against lean mid-sized companies. You’ll also be awarded stock options, allowing you to participate in the value you create as a leader of our team.
