To head the courier department and providing industry best practice and guideline that will ensure high profits are attained not leaving behind overall growth of employees in courier team.Education:
Bachelor degree in any discipline,
Diploma in Logistics and supply chain management.
Responsibilities
A. Booking Office Related1) Ensure all branch staff members are well trained in courier SOPs.
2) Ensure all business permits are renewed timely.
3) Devise, monitor and review sales target and incentives for branch staff
4) Adequate manpower planning and allocation
5) Manage courier sales and expenses in branches
6) Ensure customers get the promises that we give as a company.
7) Ensure parcels are well kept in the booking offices and safe from damages.
8) Monitor the delivery time of the parcels vis a vis committed timeline, investigate delays and put corrective measures in place
9) Evaluate the customer complaints, devise methods to control complaints, work on process enhancements and communicate effectively to all stakeholders, including the customer service team.
B. Crew Related (Conductors and Hostess)
1) Ensure all crew members are trained on health and safety.
2) Ensure all crew members have required documents i.e license, PSV and good conduct.
3) Ensure all crew members are trained on parcel handling and documentation when on transit.
4) Ensure all crew members attend the required refresher courses quarterly on courier.
C. Operations Related
1) Plan and devise customer sourcing strategies for business development to increase the customer base for the courier division
2) Vehicles are scheduled and availed as per customer demand.
3) Ensure all vehicles are operating with all the required legal documents i.e. Insurance, and inspection.
4) Provide courier logistics solution according to customer needs.
5) To apply for tender and projects that have been advertised.
6) To post clerks in CFS to source for courier cargo.( These are clerks who go to container freight services (CFS) and source for cargo that has been cleared by clearing agents from other company but they don’t have transport.)
7) Hold regular meeting with team to touch base on progress and shortcoming of our operations.
8) Assist in recruiting and training of courier personnel.
9) Ensure all vehicles and offices are branded according to courier branding guideline.
10) Monitoring courier competition in the market and coming up with measures to counter competition
11) Present to MD every month, the business review of courier division to discuss challenges, potential opportunities and or concerns for effective planning and growth of courier division
D. Team Related:
1) Set goals for team on time, aligned to business objectives
2) Provide on the job mentoring and
3) Identify training programs & developmental interventions to enable higher performance.
4) Conduct regular performance reviews and give timely feedback.
5) Connect and engage with team for higher motivation and retention.
6) Discuss career aspirations and provide opportunities for growth.
Ensure adequate staffing of team w.r.t. numbers and competence
Job Requirements
Required education
Required relevant work experience
Required languages:
