Hostess At Bridge Talent Management

Role Statement:To welcome the guests by greeting them as per the standards and respond to customer queries and resolving issues in a timely and efficient manner to ensure customer satisfaction.Key Responsibilities:Welcoming and greeting guests warmly as they enter, and putting them on a waiting list as necessary Communicating accurate wait times Managing the seating arrangement by allocating guests to tables and getting them seated at the correct table Seating guests and distributing menus Walk guests to their table and ensure they have menus to start perusing before a waiter or waitress takes over Light cleaning around the restaurant (like wiping down menus and tables)Engaging with guests to ensure they're happy with meals, drinks and the overall service Respond to complaints and helping to resolve them or escalate them to the supervisor or Restaurant Manager Answering phone calls and taking reservations Mastering all Menus to be able to assist with any guest queriesListening to and answering guest questions, concerns and enquiries Confirming the correct meal plan for guests entering the restaurantTaking orders, posting bills and serving guests Following up with delayed orders with the Kitchen staff Taking care of the kids and young children for safety and orderliness in the restaurant.Providing great customer service Perform any other duties as assigned by the management.RequirementsDiploma in Hotel Management or equivalent 1+ years' experience as a waitress or hostess Exceptional listening and communication skills. A polite, engaging personality. Commitment to customer satisfaction and service excellence.