Hotel Front Desk Agent At Stedmak Gardens And Recreational Centre

Job briefWe are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.ResponsibilitiesPerform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients' complaints in a timely and professional mannerREQUREMENTSWork experience as a Hotel Front Desk Agent, Receptionist or similar roleExperience with hotel reservations software.Understanding of how travel planning websites operate, like Booking and TripAdvisorCustomer service attitudeExcellent communication and organizational skillsDegree in hotel management is a plus