La Beila Hotel in Meru County is an intimate establishment that encapsulates luxury, elegance and tranquility. Our amenities include an exceptional dining restaurant, a classic bar, tastefully finished rooms and fast Wi-Fi. These are complemented by exquisitely rich décor with antique furniture and art. La Beila Hotel Meru provides a friendly atmosphere coupled with impeccable service and complemented by friendly and professional staff. The Role Responsibilities: Operations: · Supervise and develop the performance of all operating departments, including but not limited to: reservations, front office, guest services, housekeeping, food and beverage, purchasing, security and maintenance. · Review and approve all operating expenses · Prepare directives to all staff outlining policies, programs or operations changes to be implemented. Financial: · Weekly updates to directors on all ongoing issues at La Beila Hotel. · Ensure accurate and timely completion of all period end financial statements and reports. · Provide controls to ensure proper handling and accounting for all receipts and expenses. · Develop action plans to deal with forecasting and planning issues. · Maintain policies in sales, reservations and front desk. · Approve all complimentary services provided to guests. Sales and Marketing Development: · Implements, monitors and participates in a comprehensive sales and marketing plan that results in optimum rates and occupancies. Human Resources: · Manage entire staff and be responsible for their direction, coordination and evaluation of staff members. · Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employee related processes and documentation are in compliance with corporate policies and applicable law. · Being involved in responsibilities such as interviewing, hiring and training employees, planning, assigning and directing work, appraising, performance, rewarding and disciplining employees addressing complaints and resolving problems. Property Operations: · Protect and enhance the value of all assets through appropriate programs in inventory control, maintenance, security and housekeeping operations. · Develop and maintain a system for ongoing maintenance of facility and equipment as well as capital budgets and expenditure. Ensure regular repair, upkeep and overall general maintenance of the property. · Others: Perform other tasks as necessary in order to achieve the operational and financial goals of the hotel. Ideal Profile Candidate Profile: A minimum Bachelor's degree/Diploma in business management, hospitality management. At least 4 Years' experience in a busy high end hotel. Skills and Competencies Leading and motivating hotel staff. Multitasking and time management. Proven Leadership. Attention to detail. Excellent Communication. Industry knowledge. Customer service. Operational and financial management. What's on Offer? Work in a company with a solid track record of performance Flexible working options A role that offers a breadth of learning opportunities
