Hotel Operations Manager

A global hospitality company looking for an exceptionalHotel Operations Managerto join their team in Nairobi.
• Relevant academic certification from a known Hospitality Institution, e.g Kenya Utalii College.
• Mature Individual with over 8 years’ experience in the hotel operations (F&B or Rooms Division), 3 years being in a senior management position
• Excellent knowledge of eZee System.
• Well-organized, detail-oriented and able to multi-task.
• Must demonstrate effective problem solving/ decision-making abilities.
• Must have excellent verbal and written English communication skills.
• Skilled in creating analysing and understanding reports.
• We encourage male applicants to submit their profiles

Responsibilities

• Oversee all aspects of the hotel operations including food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
• Provide exceptional customer service to all guests, making their stay as comfortable and satisfying as possible while achieving team and Brand goals.
• Ensure the hotel’s daily and monthly reports are accurately compiled and processed within the agreed time frame.
• Maintain all the hotel equipment and records and ensure compliance to all standards.
• Communicate new procedures to all the departments in a timely manner, ensuring they have been understood when instructed by Management.
• Understand and strictly adhere to the Hotel’s Employee rules and regulations.
• Develop and recommend the budget, labor cost plans and objectives for the hotel.
• Coach, train and counsel employees to reflect the Hotel’s Service Standards and Procedures.
• Ensure all operations and cash handling are done as per the Hotel’s policies and procedures.
• Maintain information on rates, specials, packages, programs while ensuring all staff are trained in all areas.

Job Requirements
Required education
: Bachelor's degree

Required relevant work experience
: 7 years

Required languages:
English (Spoken: fluent | Written: fluent)
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