SUPERVISION & REPORTING LINES:The Case Management Manager (Investigation Behaviour Manager) will be under the supervision and accountable to the ethics and behaviour lead.GENERAL OBJECTIVES OF THE POSITIONShe/he will be the responsible to undertake and or lead internal administrative investigations / case management on abuse conducted by the mission,She/he will be in charge of mentoring and coaching others during the different phases of the investigations according to the ocba Case Management guideline,She/he will be in charge of ensuring a proper documentation management, following the principles of confidentiality and data protection andMAIN FUNCTIONS AND RESPONSIBILITYManagement of Investigations/Case Management:Ensure that all reported complaints are recorded, addressed and handled and that severe allegations (eg. SEAH, affecting minors/beneficiaries etc.) are immediately reported to the Behaviour Unit lead and behaviour committee for the fieldEnsures technical advice and support for his/her area of activity to all actors involved in case managementEnsure the application of any temporary and or risk mitigating measures and refer the complainant/person affected to the proper channel to receive psychosocial and medical supportLead the first triage based on MSF Typology of abuse and response to the complainantsUndertake the risk analysis related to the case/any case management strategiesLead investigations into allegations of abuseSupervise and undertake investigations with the project teams (interviews, information collection, assessment of evidence, establish the qualification and present the case to the DMA with necessary recommendations)Update regularly investigation plans and logbooksManage all Information about cases: archive all documentation/evidences, prepare minutes, coordinate interviews and meetings with the behaviour comite, draft the final report etc..Reporting and Information managementIn charge of guaranteeing the quality and respect of the procedures and standards of case management, specific focus on confidentiality and data protection.Provide data statistics on case management and training sessions undertaken and propose possible next steps on improving reporting mechanisms and or case management processes for the missionBuilding Case Management Capacity in the fieldBuild capacity in the mission to conduct investigations in line with the case management procedures and principles in OCBATrain and supervise staff performing administrative investigations of abuse.Implement a dissemination strategy for the policies & protocols produced/updated by the ethics and behaviour Unit.CANDIDATE PROFILEAcademic Background: Bachelor level degree or equivalent thinking level in a field relevant to this profile (e.g. law, social or organizational sciences, gender, discrimination, whistleblowing, etc.)Fluency in English and French. Spanish desirable. Other languages are an assetProven track record in leading and conducting workplace administrative investigations in the Humanitarian sectorStrong analytical and advisory skills and the ability to translate complex analysis into concise, clear, and actionable conclusions and recommendationsExperience advising on risks and risk mitigation regarding investigations into allegations of abuseAbility to develop case strategies, conduct investigative interviews and deliver investigation reports of high quality and within short deadlinesExcellent listening and organizational skills.Excellent verbal communication skills, including the ability to deliver trainingsGood team-player, flexible, ability to work independently, ability to manage conflictAbility to handle highly sensitive situations and confidential information diplomatically and discreetly
