It Intern At Danish Refugee Council

Overall purpose of the role:
Maintain a standard level of basic services and support to the regional office and implementation of the IT improvement and global innovational plants of the communication platform and ERP preparedness.
Key Responsibilities
Assist in performing software installations and support day-to-day systems operations.
Troubleshooting the LAN.
Hardware and software support.
Ensure that the anti-virus within the organization is updated on a timely basis through administrative kit.
Performing preventive maintenance service on the IT equipment on a scheduled basis
Perform general repairs on IT equipment and peripherals as instructed
Daily routine checks of the systems uptime and performance and report abnormalities.
Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
Maintain a record of all equipment received for repairs and maintenance. Ensure that internet invoices are got on time and forwarded to finance for payment
Provide help desk and technical support to the users.
Provide Simple guidelines manuals to the staff during service time.
Updating of the IT helpdesk database daily
Compilation of the user survey performance forms from all the field offices.
Any other duties as may be requested
About you
In this position, you are expected to demonstrate each of DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You are a strong networker and enjoy working with many different types of stakeholders,
Taking the lead: You take ownership and initiative
Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
Demonstrating Integrity: You act in line with our vision and values.
Moreover, we also expect the following:
Essential qualifications:
Degree in IT/Computer science or any relevant field.
A+, N+, CCNA certification.
Experience in Networking , Hardware and Software Support.
Hands on experience in Computer repairs
Experience in O365 troubleshooting skills
Good communication skills.
Flexible person and ready to work on odd hours.
Self-motivated and Team Player.
Languages
Professional fluency in written and spoken English;
French will be an added advantage