Reporting to the Janssen Country Manager, the KAM/Product Manager is combining some elements of traditional functional areas: product management and sales. The Key Account Manager is responsible for creating the right environment to achieve and maintain market access to our new portfolio of neuroscience products treating debilitating disease areas such as: Schizophrenia, Epilepsy, ADHD, Dementia.The Key Account Manager will also become an expert on mapping, understanding the patient pathway and ultimately providing solutions to overcome the relevant barriers in the healthcare system that currently limits prescribers and patients gaining timely and appropriate access to our new products.Essential Key AccountabilitiesPipeline ProductsProduct Management -Produce and develop an insight driven product plan to deliver a flawless launch of the new product(s)Understand the market environment to identify business opportunities within the complex & changing healthcare structuresCreate environments and advocates that will assist in peer to peer sharing of clinical experience within both secondary and primary care settingsDevelop and align brand value propositions with local health economy objectivesInfluence preferential timely formulary decisions and other regional/national networks to establish market access for the product(s)Advance notification of product(s) and prices according to local lawsEstablish and manage KOL relationshipsEnsure local adaptation of relevant EMEA generated promotional materials prior to launchDrive KEMSA and public hospital product listing and availability to enhance access to patientsApproved Products (promotional)Effectively sell the value offering of the product(s) to meet the individual needs of all relevant customers within the local health economyBecome the expert in terms of knowledge and practical application in all aspects of the environment, relevant therapy areas, the company and competitor productsAccount manage the customers including payers, prescribers and other decision-makers – typically involving clinicians, psychiatry specialist nurses and pharmacists at all levelsWork to become the neuroscience "go-to" account manager for the customers, establishing the top ranked customer feedback against other industry sales professionalsReport spontaneous unsolicited AE/PQC & specials situations from ALL sources within 24 hours or the following business day and support where requested in conducting follow ups.Team LeadershipOversight guidance to the assigned portfolio on team leadership in achieving company set objectives including commercial objectives.Drive seamless and timely execution of customer engagement plans, submissions and territory plans for the team within J&J policies.Compliance ResponsibilitiesEnsure safety reporting requirements (timely AE/PQC reporting) as set out in company policies and SOPs (Standard Operating Procedures) are met and, where applicable, appropriately managed when planning projects, developing materials, executing projects and contracting vendorsEnsure HCC and legal requirements (Fair Market Value, Transfer of Value rules, Promotional Materials rules) are fully understood, appropriately managed and, where applicable, complied when planning projects, developing materials, executing projects and contracting vendorsEnsure inspection readiness with respect to personal training compliance, and availability of recent CV and individualized Job DescriptionQualifications:Experience Required:Minimum 5 years of Key Account Manager experienceA minimum of a Bachelor's degree is required. Pharmacy degrees are preferableFluency in English and Swahili is a mustProven track record in a field sales role and with a passion for delivering quality healthcare solutionsStrong key account management / implementation skillsStrong understanding of both private and public hospitals dynamics, KEMSA, MEDS and payer landscapeCreative thinker: a top performer with determination, passion and high levels of motivationThe ability to handle complex technical information and business challengesExcellent team working skills with both sales and cross functional colleaguesThe ability to identify new opportunities and develop solutions to manage competitor activityProven business acumen - strategic thinking and the ability to deliver innovative customer solutionsProven ability to develop customers at all levelsStrong understanding of the changing healthcare environmentResults and performance driven with pro-active, 'can do' attitudeFlexibility, in order to respond to changing business needsExperience in Neuroscience TA would be beneficialNegotiation and facilitation skillsWillingness to engage, learn and share best practice across the team and organizationLeadership Behaviors Required:LIVE OUR CREDO: Puts the needs of Our Credo stakeholders first, pursues the highest standards of quality, safety, compliance & ethics and Ensures everyday actions contribute to Our PurposeCONNECT: Builds internal and external relationships based on respect, Collaborates openly across boundaries and acts as a team player.SHAPE: Inspires and contributes ideas that challenge thinking, demonstrates resilience and agility to drive and adapt to change.Grow: Develops self and others to reach their goals, engages in open & honest conversations and Drives performance by managing energy and taking ownership for outcomes.
