The candidate is required to deliver training in line with the company and client objectives. To learn and continuously improve the content and delivery styles required to train new trainees and develop the existing agent population. Can confidently deliver required courses with exceptional product and skills knowledge passed on to all training groups
Experience Required:
• Minimum 2 years’ experience preferably in training facilitation, design, and delivery
• Knowledge of DTH, Telecom, Broadband Products, and Service will be preferred
• External OEDTP certifications will be preferable
Skills:
• Excellent communication and writing skills (in English)
• Good Interpersonal skills
• Good command of the MS Office suite (Outlook, Word, PowerPoint, Excel)
• Ability to observe and report information in a constructive manner
• Ability to create PowerPoint presentation based on findings
Responsibilities
• Facilitate Training group as per Client curriculum requirements
• Communicate with team on Knowledge and Skill change updates for relevant campaigns
• Complete Training Administrative tasks as per set timelines
• Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
• Attend Quality Calibration sessions and ensure variance is less than 5%
• Collect feedback on Knowledge and Skill gaps from Gradbay groups. Suggest improvements to Training Manager and Gradbay Managers towards Continuous Improvement
• Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
• Monitor and Track Gradbay performance for each group to assess positives and areas of improvement. Report gaps to Operations and Training for improvements
• Coach his/her own Trainees on observed Knowledge and Skill gaps
• Support Projects/Training Needs Analysis/BQ Management/Campaign Launches, Upskills, Refreshers
• Keep up to date with changes by attempting monthly Knowledge Assessment
• Take Calls for minimum 4 hours each month
• Attend TTT with client or Master Trainer and ensure period sign off/certification is up to date
• Attend Trainer Certification programmes – internal/external
• Self-upskill on Industry updates and relevant knowledge
Job Requirements
Required education
: Bachelor's degree
Required relevant work experience
: 2 years
Required languages:
English (Spoken: fluent | Written: fluent)
Mandatory attachments
Please have a scan or photo of these documents ready when you start the application:
Self-prepared CV file
- the employer wants to see a CV that you have prepared yourself
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