Manager – Lending Commercialization , Dfs At Kcb Bank Kenya

KEY RESPONSIBILITIESCollaborate with marketing and sales to design and deploy merchant and customer acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital lending products / enhancements.Use customer insights and market deep knowledge to develop quick scale to value customer and merchant acquisition programs for all digital lending product innovations /and enhancements. Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital lending customer numbers and usage growth numbers in line with business expectations.Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital lending products / enhancements.In coordination with other stakeholders prepare and deploy go live launch kits and post launch reviews of new digital lending products in line with the banks innovation procedures and policies Prepare and deliver new product launch kits / tool kits, execution materials and training manuals for deployment by the growth team.Resolving any escalated customer issues to ensure customer satisfactionThe successful candidate should have the following:A Bachelor's degree.Certification in relevant professional body is an additional advantageAt least five years in managerial experience in leading digital commercialization of lending products and services At least five years relevant work experience with specific experience in:Business developmentlending sales management Experience in delivery of commercialization of mobile financial lending products and services in a high growth environmentBuilding relationships, networks & Managing teamsProject Management/Relationship Management. Experience of commercialization of lending products and services on a Mobile Money or Payments or Lending Platform Support.